Refund & Cancellation Policy
Last updated: September 2026 • 7-Day Source Code Defect Warranty
CodeSeller 7-Day Buyer Quality Guarantee
CodeSeller operates a direct-settlement marketplace where verified creators connect their own payment gateways. To protect buyers, all scripts come with a mandatory 7-Day Source Code Defect Warranty. If a script has fatal bugs, missing modules, or fails to match its demo, our developer mediation team will coordinate with the author for a verified fix or reverse the settlement.
1. Valid Grounds for a Full Refund
You are entitled to a 100% full refund within 7 days of purchase under the following verified conditions:
- Product is "Not as Described": The delivered script materially differs from the live demo, screenshots, or features explicitly advertised on the product page.
- Fatal Syntax or Runtime Defects: The codebase contains unresolvable errors, missing core files, or broken modules preventing basic installation, and the verified author fails to provide a working hotfix within 48 hours of your support ticket.
- Security Vulnerabilities: Code found to contain malicious backdoors, obfuscated cryptominers, or unauthorized remote callouts not disclosed in documentation.
- Duplicate Charges: In the rare event an automated payment gateway error results in multiple charges for the same checkout order.
2. Ineligible Situations (No Refund)
In accordance with standard digital intellectual property practices, refunds cannot be granted in the following scenarios:
- Change of Mind: Deciding you no longer need the script after accessing and downloading the complete unencrypted source code ZIP.
- Incompatible Hosting or Insufficient Developer Skills: Purchasing a Node.js/Docker application when you only have standard shared cPanel PHP hosting, or lacking the requisite coding knowledge to configure environment variables documented in the Readme.
- Unauthorized Third-Party Code Modifications: Attempting custom refactoring or adding third-party libraries that introduce syntax or logical errors into an otherwise functional codebase.
- Third-Party API Outages or Deprecations: If an external provider (such as WhatsApp API, OpenAI, or a payment gateway) changes their API policies, pricing, or rate limits outside the script author's control.
3. How to Request a Refund or File a Dispute
Contact the Author
Open a ticket through your Customer Dashboard or contact the seller with error logs and screenshots. Authors typically respond within 24 hours.
Escalate to Mediation
If the author does not respond within 48 hours or cannot resolve the defect, email support@codeseller.in with your Order ID.
Verified Refund Reversal
Upon mediation inspection approval, the author or mediation desk initiates a direct refund reversal via the originating payment rail within 2-5 business days.
4. Settlement & Processing Timelines
Approved refunds are processed via the originating payment rail (UPIGateway.dev / Razorpay / NetBanking / UPI). Funds typically reflect back in your source bank account or UPI VPA within 2 to 5 business days depending on inter-bank settlement windows.
Need help with a recent order?
Our customer dispute desk is available 7 days a week.